Return & Refund Policy

1 Return & Refund Policy Overview

At Bitartistry, we stand behind the quality of our t-shirts, hoodies, dresses, and sweaters. If you are not completely satisfied with your purchase from https://bitartistry.com/, we offer a straightforward return and refund process. Our goal is to ensure you feel confident shopping with us, knowing that your satisfaction is our priority.

By making a purchase, you agree to the terms outlined in this policy.

2 Return Window

We provide an extended return period to give you peace of mind.

  • Return Period: You have 60 days from the date of delivery to request a return.
  • Eligibility: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

3 Refund Process and Timeline

Once we receive and inspect your returned item, we will process your refund immediately.

Table 1: Refund Summary

Category

Policy Details

Return Window

60 Days from delivery date

Refund Processing Time

12 Days after receiving the return

Return Fees

No Fees ($0.00)

Restocking Fees

No Fees ($0.00)

4 No Return or Restocking Fees

At Bitartistry, we believe in a transparent shopping experience.

  • Zero Fees: We do not charge any restocking fees or administrative fees for returns.
  • Return Shipping: For defective items or shipping errors, we will provide a pre-paid shipping label. For change-of-mind returns, please contact our support team for instructions on how to send the item back to our facility.

5 How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our support team at support@bitartistry.com with your order number.
  2. Specify the item(s) you wish to return (e.g., a specific dress or sweater).
  3. Our team will provide the return shipping address: 2100 W 45th Ave, Apt B, Anchorage, AK 99517, United States.
  4. Pack the item securely and ship it back to us.

6 Refund Issuance

  • Approval: After inspecting the return, we will notify you of the approval or rejection of your refund.
  • Method: Approved refunds will be processed back to your original method of payment.
  • Timeline: Please allow up to 12 days for the refund to reflect in your bank account or credit card statement, depending on your financial institution's processing times.

7 Damaged or Incorrect Items

If you receive a t-shirt or hoodie that is damaged, or if we sent the wrong size/style:

  • Please notify us at support@bitartistry.com within 7 days of delivery.
  • We will send a replacement immediately at no extra cost to you, or issue a full refund including the original shipping cost.

8 Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you need a different size for your sweater or dress, please contact us for assistance.

9 Late or Missing Refunds

If you haven’t received a refund after 12 days:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. If you’ve done all of this and you still have not received your refund, please contact us at support@bitartistry.com.

10 Contact Information

For any questions regarding returns or refunds, please reach out to our dedicated support team:

  • Store Name: Bitartistry
  • Address: 2100 W 45th Ave, Apt B, Anchorage, AK 99517, United States
  • Email: support@bitartistry.com
  • Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
  • Website: https://bitartistry.com/