Frequently Asked Questions
1 Frequently Asked Questions (FAQ)
Q: What is the checkout process like on Bitartistry?
A: At Bitartistry, we provide a fast, seamless, and fully secure checkout experience. Simply add your favorite t-shirts, hoodies, dresses, or sweaters to the cart, click the cart icon in the top-right corner, and review your selections. You can update quantities as needed, then click "Proceed to Checkout." Enter your shipping information, choose our flat-rate delivery option, and select your preferred payment method. Please review your details carefully to ensure accurate and timely delivery.
Q: How do I enter my information during checkout?
A: During checkout, you’ll be asked to fill in your shipping address, billing information, and contact details. Please make sure everything is accurate to avoid delays. https://bitartistry.com/ uses advanced SSL encryption to protect all personal data and transactions. If you create an account, your information will be securely stored for faster future checkouts at our store.
Q: What payment methods does Bitartistry accept?
A: Bitartistry accepts trusted payment options including Visa, MasterCard, American Express, Discover, and PayPal. We highly recommend using PayPal for the most secure and efficient checkout experience. If you experience any checkout issues, contact us at support@bitartistry.com for quick assistance.
Q: Can I change or cancel my order after placing it?
A: If you need to change or cancel an order, please reach out immediately at support@bitartistry.com. We will do our best to accommodate your request within our 12-hour window. However, once an order has been processed (within our 1-day handling time) or shipped, we are unable to modify or cancel it.
Q: How can I track my Bitartistry order?
A: Once your order has shipped (usually via USPS, UPS, or FedEx), you will receive an email containing your tracking number and a direct link to follow your shipment in real time. If tracking updates appear delayed, feel free to contact us at support@bitartistry.com and we’ll assist right away.
Q: What is Bitartistry’s return policy?
A: Your satisfaction is very important to us. If you're not fully happy with your purchase, Bitartistry offers an easy return process within our 60-day return window. Items must be returned in original condition and packaging to our facility at 2100 W 45th Ave, Apt B, Anchorage, AK 99517. Once inspected, we will process your refund within 12 days with no additional fees. For full details, please visit our Return Policy page.
Q: How can I contact Bitartistry customer support?
A: Our support team is always ready to help. You can reach us via our Contact Us page or by emailing support@bitartistry.com. Our support hours are 8:00 AM – 7:00 PM (EST), Monday – Saturday. We aim to respond to all inquiries within 24 hours.
Q: What should I do if I receive a damaged item from Bitartistry?
A: We're truly sorry if any item arrives damaged. Please email support@bitartistry.com with your order number and a clear photo of the damaged product. Our team will review your request immediately and arrange a replacement or refund as quickly as possible. Your satisfaction will always be our top priority at Bitartistry.
Q: What are the shipping costs and delivery times?
A: We offer a flat-rate shipping fee of $6.99 for all orders. Total delivery time typically ranges from 3 - 7 business days, which includes 1 day for handling and 2 - 6 days for transit. Please note the order cut-off time is 5:00 PM (EST), Monday - Friday.